Return and Refund Policy

Effective Date: January 1, 2024

At Centeurea Flowers, we strive to ensure that you are completely satisfied with your purchase. However, if you are not fully satisfied with your order, we are here to assist you. Please review the following Return and Refund Policy to understand your options.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The item must be in its original condition, unused, and in the original packaging.
• The return request must be made within 14 days from the date of receipt.
• The item should not have been personalized or altered in any way.

2. Non-Returnable Items

Certain products are non-returnable. These include:

• Custom or personalized items (e.g., bouquets with custom messages).
• Perishable goods (e.g., flowers or plants that have been opened or used).
• Items marked as final sale or clearance items.

3. How to Return an Item

To return an item, please follow these steps:

• Contact our customer support team at info@centeureaflowers.org to request a return authorization.
• Provide your order number, the item you wish to return, and a brief explanation of the reason for the return.
• Once approved, you will receive a return shipping label and instructions on how to return the item.
• Pack the item securely in its original packaging and ship it back to us.

4. Refund Process

Once we receive and inspect the returned item, we will notify you about the status of your refund. If your return is approved, we will process your refund to your original payment method. The time it takes for the refund to appear in your account may vary depending on your payment provider.

Please note that shipping fees are non-refundable. If you received free shipping on your order and are returning items that reduce the total order value below the minimum threshold for free shipping, the original shipping cost will be deducted from your refund.

5. Exchanges

If you wish to exchange an item for a different product, please follow the return process outlined above, and once your return is processed, place a new order for the desired item.

6. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at info@centeureaflowers.org with photos of the damage or defect. We will work with you to resolve the issue, either through a replacement or a full refund.

7. Late or Missing Refunds

If you haven’t received your refund yet, please first check your bank account again and contact your credit card company, as it may take some time before your refund is officially posted.

If you’ve done all of this and still have not received your refund, please contact us at info@centeureaflowers.org.

8. Shipping Costs for Returns

You will be responsible for paying for your own shipping costs for returning your item, unless the item was defective or damaged. Shipping costs are non-refundable.

9. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us:

Email: info@centeureaflowers.org

Back to Home